Privacy policy

Last updated: June 30, 2026

Strata Railing LLC operates this website and online store, including all related information, content, features, tools, products, services, quote request forms, and customer support features. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, request a quote, contact us, or otherwise interact with our services.

By using this website, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Contact Information
This may include your name, billing address, shipping address, email address, phone number, company name, and project-related contact details.

Order and Transaction Information
This may include products you view, add to cart, purchase, return, exchange, or cancel, as well as order history, payment confirmation, shipping details, and transaction details.

Quote Request and Project Information
When you request a quote or product help, we may collect information such as your name, email address, phone number, company name, product of interest, selected product options, product URL, project details, measurements, installation needs, and any message or information you provide.

Account Information
If you create an account, we may collect account login details, preferences, saved information, and account activity.

Payment Information
Payment information may include payment method details, billing details, and transaction confirmation. Payments are processed through Shopify and/or third-party payment providers. We do not intentionally store full credit card numbers on our own systems.

Communication Information
This includes information you provide when you contact us by email, form submission, quote request, customer support request, or other communication method.

Device and Usage Information
We may collect information about your device, browser, IP address, network connection, pages viewed, products viewed, search activity, cart activity, and how you interact with our website.

How We Collect Personal Information

We may collect personal information in the following ways:

Directly from you
For example, when you place an order, create an account, request a quote, submit a contact form, subscribe to communications, or contact us.

Automatically through the website
This may include cookies, analytics tools, pixels, log files, and similar technologies.

From service providers
This may include Shopify, payment processors, shipping providers, analytics providers, customer support tools, marketing tools, and other service providers that help us operate our business.

From partners or third parties
This may include business, marketing, shipping, fulfillment, or technical service partners where permitted by law.

How We Use Your Personal Information

We may use personal information for the following purposes:

To Provide and Improve Our Services
We use personal information to process orders, arrange shipping, manage returns or exchanges, respond to quote requests, provide product recommendations, create and manage customer accounts, and improve the website experience.

To Process Orders and Payments
We use order, payment, billing, and shipping information to complete transactions, confirm payments, fulfill orders, prevent fraud, and provide order support.

To Respond to Quote Requests and Project Inquiries
We use quote request information to understand your product or project needs, provide pricing, recommend products, follow up with project support, and communicate with you about railing, shutter, glass, hardware, or custom project solutions.

To Communicate With You
We may contact you about your order, quote request, product inquiry, account, customer support request, delivery, return, or other business-related communication.

For Marketing and Advertising
We may use your information to send promotional emails, show relevant product information, provide updates, and improve marketing. You may opt out of promotional emails by using the unsubscribe link in our emails.

For Security and Fraud Prevention
We use information to help detect, prevent, and respond to fraud, unauthorized activity, security incidents, and misuse of our website.

For Legal and Business Purposes
We may use personal information to comply with applicable laws, respond to legal requests, enforce our policies, resolve disputes, protect our rights, and maintain business records.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve performance, personalize content, support checkout functionality, and provide marketing or advertising features.

You may be able to manage cookie preferences through your browser settings or through any cookie/privacy tools available on our website. If you disable cookies, some website features may not work properly.

How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide services to you. This may include:

Shopify
Our store is powered by Shopify, which helps us provide ecommerce, checkout, payment, hosting, analytics, and related services.

Service Providers
We may share information with vendors and service providers that help us with payment processing, shipping, fulfillment, IT support, analytics, marketing, customer support, email delivery, and website functionality.

Shipping and Fulfillment Partners
We may share shipping and order details with carriers, suppliers, warehouses, or fulfillment partners in order to deliver products.

Payment Providers
Payment information is processed through Shopify and/or third-party payment processors.

Marketing and Advertising Partners
We may share limited information with marketing partners to help us advertise products or services, measure performance, and improve customer experience.

Legal or Compliance Purposes
We may disclose information if required by law, legal process, court order, government request, or to protect the rights, property, or safety of Strata Railing LLC, our customers, or others.

Business Transfers
If we are involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Relationship With Shopify

Our website and store are powered by Shopify. Information you submit through our website may be transmitted to Shopify and processed by Shopify to provide ecommerce, checkout, payment, hosting, analytics, security, and other services.

Shopify may also process certain information as described in Shopify’s own privacy policies and customer privacy tools. To learn more about Shopify’s privacy practices, you may visit Shopify’s privacy resources.

Third-Party Websites and Links

Our website may contain links to third-party websites, supplier websites, product resources, social media platforms, technical documents, or other external sites. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party site you visit.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Data Retention

We retain personal information for as long as necessary to provide services, process transactions, respond to quote requests, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements and policies.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include:

The right to access or know what personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to request a copy of your personal information
The right to opt out of certain marketing communications
The right to opt out of certain data sharing or targeted advertising, where applicable

To exercise your rights, please contact us using the contact information below.

Marketing Communications

If you receive promotional emails from us, you may opt out at any time by using the unsubscribe link in the email. Even if you opt out of promotional emails, we may still send non-promotional emails related to orders, quotes, account activity, customer support, or legal/business matters.

Your Privacy Choices

Depending on where you reside, you may have the right to opt out of certain sharing of personal information or targeted advertising. If our website provides a “Your Privacy Choices” or similar opt-out link, you may use that link to manage applicable privacy choices.

International Transfers

Your personal information may be transferred, stored, or processed outside your state, province, or country. When we transfer personal information, we take steps intended to comply with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we update this Privacy Policy, we will revise the “Last updated” date above.