Last updated: June 30, 2026
Overview
Welcome to Strata Railing LLC. The terms “we,” “us,” and “our” refer to Strata Railing LLC. Strata Railing LLC operates this website and online store, including all related information, content, features, tools, products, quote request forms, customer support features, and services.
By visiting our website, using our services, placing an order, requesting a quote, creating an account, or otherwise interacting with us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use this website or our services.
Our store is powered by Shopify, which helps us provide ecommerce, checkout, payment, hosting, and related services.
Section 1 - Access and Account
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have the authority to use this website on behalf of a company, organization, or business.
To use certain features of the website, including placing orders, requesting quotes, or creating an account, you may be asked to provide information such as your name, company name, email address, phone number, billing address, shipping address, payment information, and project details.
You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You may not transfer, sell, assign, or license your account to another person or entity without our permission.
Section 2 - Products and Services
Strata Railing LLC provides railing, stainless steel, cable, hardware, shutter, glass, layout, and project-based products and services.
Some products may be available for direct online purchase. Other products or services may require a quote, custom review, project discussion, measurement, fabrication, supplier confirmation, or special ordering.
We make reasonable efforts to display products, descriptions, images, specifications, pricing, availability, and related information accurately. However, product appearance, color, finish, size, and details may vary depending on screen settings, manufacturing tolerances, supplier updates, materials, and product availability.
Product descriptions, specifications, pricing, and availability may change at any time without notice. We reserve the right to modify, discontinue, limit, or restrict any product or service at our discretion.
Section 3 - Quotes and Project-Based Services
Certain products and services may not be available for immediate online checkout and may require a quote request. Quote-based items may include custom railing solutions, shutters, glass railing, layout services, commercial projects, fabricated items, special-order products, cut-to-length products, powder-coated items, imported products, or other project-specific solutions.
Submitting a quote request does not create an order or guarantee product availability, pricing, lead time, or acceptance. A quote becomes valid only when confirmed in writing by Strata Railing LLC.
Project quotes may be based on information provided by the customer, including measurements, drawings, project details, product selections, location, installation needs, and supplier availability. Customers are responsible for providing accurate project information.
We reserve the right to revise or withdraw a quote if project details, product costs, shipping costs, supplier availability, measurements, or other relevant information changes.
Section 4 - Orders
When you place an order through our website, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason.
An order is not accepted until we confirm acceptance and payment has been processed. We may contact you if we need additional information to process or confirm your order.
Please review your order carefully before submitting it. Once an order is accepted, cancellation requests may not be possible, especially for custom, fabricated, cut-to-length, special-order, imported, or project-based items.
If we cancel, change, or decline an order, we will attempt to notify you using the contact information provided at the time of order.
Purchases are subject to our Return and Refund Policy.
Section 5 - Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will generally be the price in effect at the time the order is placed or the price stated in an approved quote.
Unless otherwise stated, prices do not include taxes, shipping, handling, duties, customs fees, installation, freight charges, special packaging, or additional project-related costs.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases and quote-based transactions.
You represent and warrant that you are authorized to use the payment method provided and that charges incurred by you will be honored by your payment provider.
Section 6 - Shipping and Delivery
Shipping and delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, suppliers, customs, weather, labor issues, manufacturing delays, freight limitations, incorrect addresses, or events outside our control.
Shipping costs, freight costs, handling fees, and delivery options may vary depending on the product type, order size, supplier, delivery location, and shipping method.
Once products are transferred to the carrier or shipping provider, risk of loss may pass to the customer to the extent permitted by applicable law.
Customers should inspect shipments immediately upon delivery. Any damaged, missing, or incorrect items must be reported according to our Return and Refund Policy.
Section 7 - Returns and Refunds
Returns, refunds, exchanges, damage claims, and non-returnable items are governed by our Return and Refund Policy.
Custom fabricated, cut-to-length, welded, powder-coated, imported special-order, installed, modified, clearance, and project-based items may be final sale and non-returnable.
A Return Merchandise Authorization (RMA) may be required before returning any item.
Section 8 - Stainless Steel and Product Maintenance
Stainless steel is corrosion-resistant, but it is not corrosion-proof and is not maintenance-free. Environmental exposure, salt air, pool chemicals, improper cleaning, lack of maintenance, and chemical contamination may cause staining, discoloration, tea staining, corrosion, or surface damage.
Customers are responsible for proper product care, maintenance, cleaning, inspection, and use. Failure to maintain products properly may affect performance and may void warranty coverage where applicable.
Do not use prohibited or abrasive cleaning products such as steel wool, wire brushes, abrasive pads, bleach, chlorine-based cleaners, muriatic acid, acidic masonry cleaners, or harsh chemicals on stainless steel products.
Section 9 - Product Information and Technical Resources
Our website may include product specifications, installation information, CAD files, testing reports, product sheets, guides, videos, drawings, or other technical resources.
These resources are provided for general informational purposes only. Customers, contractors, architects, engineers, builders, and installers are responsible for confirming product suitability, code compliance, installation methods, measurements, engineering needs, and project requirements before purchase or installation.
We do not guarantee that all technical resources will be available for every product.
Section 10 - Intellectual Property
All content on this website, including text, images, graphics, logos, product information, design, layout, icons, documents, downloads, videos, and other materials, is owned by Strata Railing LLC, its affiliates, licensors, suppliers, or service providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, display, transmit, download, store, or use any website content for commercial purposes without our prior written permission.
Strata Railing LLC names, logos, product names, service names, designs, and branding may not be used without our prior written permission.
Section 11 - Third-Party Tools and Links
Our website may include third-party tools, links, apps, integrations, payment services, shipping tools, analytics tools, supplier links, resource links, or embedded functionality.
We are not responsible for the content, security, accuracy, availability, or privacy practices of third-party websites or services. Your use of third-party tools or websites is at your own risk and may be governed by the third party’s own terms and policies.
Section 12 - Relationship With Shopify
Our store is powered by Shopify. Shopify provides ecommerce, checkout, payment, hosting, and related services that help us operate the website.
Sales and purchases made through this store are transactions between you and Strata Railing LLC. Shopify is not responsible for any aspect of sales between you and Strata Railing LLC, including product performance, injury, damage, loss, returns, refunds, or customer support related to products or services purchased from us.
Section 13 - Privacy
Your use of our website is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
Payment processing is handled through secure third-party providers. We use customer information to process orders, respond to quote requests, provide support, improve services, communicate with customers, and operate our business.
Section 14 - Feedback and Reviews
If you submit feedback, reviews, suggestions, ideas, comments, images, or other content to us, you grant Strata Railing LLC the right to use, reproduce, publish, display, distribute, and modify that content for business, marketing, service improvement, and promotional purposes, to the extent permitted by law.
You are responsible for ensuring that any content you submit is accurate, lawful, and does not violate the rights of any third party.
We may remove or edit content that we determine is unlawful, offensive, misleading, infringing, or otherwise inappropriate.
Section 15 - Errors, Inaccuracies, and Omissions
Our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, specifications, shipping charges, delivery times, promotions, or other information.
We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been submitted, where permitted by law.
Section 16 - Prohibited Uses
You may use this website only for lawful purposes. You may not use the website or services:
- For any unlawful, fraudulent, harmful, or malicious purpose
- To violate any applicable law, rule, or regulation
- To infringe our intellectual property rights or the rights of others
- To submit false, misleading, or inaccurate information
- To upload or transmit viruses, malware, or harmful code
- To interfere with website security or functionality
- To scrape, copy, extract, or misuse website content
- To collect or track personal information of others
- To impersonate another person or entity
- To spam, phish, or engage in abusive activity
- To use automated tools, bots, scrapers, or unauthorized agents to access the website
We reserve the right to suspend, block, restrict, or terminate access if we believe these Terms have been violated.
Section 17 - Termination
We may terminate or suspend your access to the website or services at any time, without notice, if we believe you have violated these Terms or if we determine that termination is necessary to protect our business, customers, website, or legal rights.
Sections relating to intellectual property, privacy, disclaimers, limitation of liability, indemnification, governing law, and other provisions that by their nature should survive termination will continue to apply.
Section 18 - Disclaimer of Warranties
The website, services, product information, and content are provided for general informational and commercial purposes. We do not guarantee that the website will be uninterrupted, secure, error-free, or available at all times.
Except as expressly stated by Strata Railing LLC in writing, all products and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.
Section 19 - Limitation of Liability
To the fullest extent permitted by law, Strata Railing LLC, its owners, officers, employees, contractors, affiliates, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, project delays, installation issues, or business losses.
Our liability for any claim related to your use of the website, purchase of products, quote request, or use of services shall be limited to the amount you paid for the product or service giving rise to the claim, to the extent permitted by law.
Section 20 - Indemnification
You agree to indemnify, defend, and hold harmless Strata Railing LLC, Shopify, and our affiliates, owners, officers, employees, contractors, suppliers, service providers, and licensors from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the website, your violation of law, your project information, your installation or use of products, or your violation of any third-party rights.
Section 21 - Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law or severed from these Terms, and the remaining provisions will remain valid and enforceable.
Section 22 - Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies referenced on our website, constitute the entire agreement between you and Strata Railing LLC regarding use of the website and services.
Section 23 - Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms and our rights or obligations without notice or consent where permitted by law.
Section 24 - Governing Law
These Terms and any related disputes shall be governed by the laws of the State of Florida and applicable federal law, without regard to conflict of law principles.
You agree that any dispute related to these Terms, the website, products, orders, quotes, or services shall be handled in the appropriate state or federal courts located in Florida, unless otherwise required by applicable law.
Section 25 - Changes to These Terms
We may update or change these Terms of Service from time to time. The most current version will be posted on this page. Changes are effective when posted unless otherwise stated.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
Section 26 - Contact Information
Questions about these Terms of Service should be sent to us at:
Strata Railing LLC
11012 Mizelle Creek Trail
Lithia, FL 33547
United States
Email: david@stratarailing.com
Phone: (813) 459-8141
Florida Document Number: L26000314674