At Strata Railing LLC, we want our customers to receive the correct products in good condition and with clear expectations before ordering. Please review our return and refund policy carefully before making a purchase.
30-Day Return Policy
We have a 30-day return policy for eligible stock items. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, uninstalled, undamaged, and in its original packaging. You must also provide the receipt or proof of purchase.
Return Authorization Required
All returns must be approved before being shipped back. Customers must contact us first and obtain a Return Merchandise Authorization (RMA). Items sent back without prior approval or an RMA will not be accepted.
To request a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your return. Return shipping costs are the customer’s responsibility unless the return is due to an error made by Strata Railing LLC.
Approved returns should be sent to:
Strata Railing
Attn: Returns
11012 Mizelle Creek Trail
Lithia, FL 33547
Eligible Return Items
Stock items may be returned within 30 days if they are:
- Unused
- Uninstalled
- In original packaging
- In resalable condition
- Approved through an RMA before being returned
Non-Returnable / Final Sale Items
The following items are final sale and cannot be returned:
- Custom fabricated items
- Cut-to-length products
- Welded products
- Powder-coated products
- Imported special-order items
- Installed products
- Clearance items
- Tools
- Glue
- Cleaners
- Any item that has been used, modified, damaged, or installed
Restocking Fee
Approved returns may be subject to a restocking fee of up to 25%. The final restocking fee will depend on the product type, condition, packaging, and reason for return.
Damages, Defects, or Incorrect Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us within 5 business days of delivery.
Damage claims must include:
- Clear photographs of the damaged item
- Photographs of the packaging
- Delivery receipt or carrier documentation when available
- Order number or proof of purchase
Claims submitted after 5 business days may not be eligible for replacement, refund, or claim support.
Exchanges
The fastest way to get the item you need is to request a return for the original item. Once the return is approved and processed, you may place a separate order for the new item.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Stainless Steel Product Policy and Maintenance Notice
Stainless steel products require proper care and maintenance. Stainless steel is corrosion-resistant, but it is not corrosion-proof and is not maintenance-free.
Stainless Steel Return Policy
- 30-day returns apply to unused stock stainless steel products only.
- Custom fabricated, cut, welded, powder-coated, imported special-order, installed, or modified stainless steel products are non-returnable.
- A Return Merchandise Authorization (RMA) is required before any stainless steel item is returned.
- Damage claims must be submitted within 5 business days with photographs and delivery documentation.
- Approved stainless steel returns may be subject to a restocking fee of up to 25%.
Stainless Steel Maintenance Schedule
To help maintain the appearance and performance of stainless steel products, we recommend the following maintenance schedule:
Monthly:
- Rinse and wipe down stainless steel surfaces
- Inspect hardware in high-exposure areas
Quarterly:
- Wash with mild soap
- Rinse thoroughly
- Dry completely
Semi-Annually:
-
Deep clean using an approved stainless steel cleaner and protectant
Annually:
-
Inspect anchors, base plates, fasteners, sealants, and connections
Coastal Properties:
- Rinse weekly
- Clean monthly
- Deep clean every 3 months
Prohibited Cleaning Products
Do not use the following products on stainless steel:
- Steel wool
- Wire brushes
- Abrasive pads
- Bleach
- Chlorine-based cleaners
- Muriatic acid
- Acidic masonry cleaners
- Harsh chemicals or abrasive cleaning products
Warranty and Maintenance Disclaimer
Routine maintenance is required for stainless steel products. Environmental staining, tea staining, discoloration, salt exposure, pool chemical exposure, improper cleaning, and lack of maintenance are not covered under warranty.
Failure to properly maintain stainless steel products may void warranty coverage.
Stainless steel is corrosion-resistant, but it is not maintenance-free. Tea staining, discoloration, or corrosion resulting from environmental exposure, improper maintenance, chemical contamination, or improper cleaning is not covered under warranty.
Questions
If you have any questions about returns, refunds, product care, or stainless steel maintenance, please contact us at: